Business Users
Week 1: Get started with platform navigation, program types, database fundamentals, and cohort orientation.
Week 2: Email Programs, Smart Lists, segmentation, dynamic content, A/B testing, and the Email Designer.
Week 3: Engagement Programs, nurture streams, transition rules, person scoring, and Snippets.
Week 4: Default and Event Programs, gated content, forms, landing pages, program templates, and tokens.
Week 5: Capstone project planning, use case development, and group collaboration.
Week 6: Capstone presentations with peer and instructor feedback.
Week 7: Certification exam preparation, course wrap-up, and final reflections.
Administrators
Week 1: Administrator Essentials – Orientation, role of administrator, governance principles, user roles, permissions, workspaces, partitions
Week 2: Email Programs – Smart Lists, segmentations, dynamic content, tokens, templates, approval workflows, Email Designer and reporting
Week 3: Nurture Programs – Architecting nurture streams, transition rules and personalization, Engagement Program reporting
Week 4: Default & Event Programs – Webinar and event integrations, advanced forms and program statuses, operational programs for data hygiene
Weeks 5–6: Capstone Challenge – Review of key concepts, group project: design and present a Marketo solution, peer and instructor feedback
Week 7: Exam Prep & Conclusion – Certification exam preparation, course wrap-up, and final reflections.
Architects
Week 1: Project Leadership, Change Management, and Data Architecture Design – Orientation, role of architect, developing enablement plans, identifying impact of new integrations and evaluating data capture.
Week 2: Campaign Architecture Design – Lead qualification, lifecycle design, scoring, routing and campaign logic
Week 3: Advanced Governance – Governance steps, data schemas, PII practices, user management and security measures.
Week 4: Reporting and Attribution – Digital channel reporting, lifecycle tracking, multi-channel attribution, and the relationship between tag configurations and analytics.
Week 5: Exam Prep & Conclusion – Certification exam preparation, course wrap-up, and final reflections.