Before Training

Before attending a live instructor training: Know Before You Go

After enrolling, you will receive an automated confirmation email with specific course details. For virtual training courses, the instructor's virtual meeting room link info will be sent to all learners a week prior to the training.
To ensure you are receiving important training details & communications from Adobe Digital Learning Services, we advise adding adlsnore@adobe.com (our no-reply account) and adls@adobe.com to your address book, contacts, or safe sender list.

All virtual live instructor-led trainings are conducted via Adobe Connect 11 (browser-based) with VOIP audio. You can use your computer’s internal speakers or headphones. Microphone access is allowed, but not required. Please ensure you have a strong Internet connection. To familiarize yourself with Connect, refer to this guide prior to class: Adobe Connect Visual Quickstart Guide

During the week prior to training: the instructor's virtual meeting room link info will be sent to all learners.

On the day of training: Please launch your your instructor's virtual link 5 minutes before class starts.

Upon launching:
1. On the Guest screen, enter your first & last name.
2. Enter your classroom.
3. Wait to be accepted into the room by the instructor.

Ensure you meet any additional system requirements for your virtual live instructor-led class by scrolling down to the "System Requirements" section below on this page.

Be on the lookout for reminder emails during the week prior to the start of training. Inside that email will contain your class location or instructor's virtual meeting room link. To ensure you are receiving important training details & communications from Adobe Digital Learning Services, we advise adding adlsnore@adobe.com (our no-reply account) to your address book, contacts, or safe sender list.

You can also find the same details located in your Learning Dashboard. Follow these steps:

Sign in and find your enrolled course.

If you are attending a private onsite training, obtain your class facility address from your internal training organizer.

For all other training attendees:

Click here to sign in and access the Learning Dashboard.
Locate the class you're looking for, and click on the title to view details.
You'll be able to see the location or your Instructor's virtual room link next to the time zone.

IMPORTANT: keep an eye on communications from Adobe Digital Learning Services, or check your Dashboard in case there's any change in your instructor information before the first day of class.

Location/Address:

If you are attending a public classroom training, locate your course & location details in your Learning Dashboard.
If you are attending a private onsite training, obtain your Class Facility address from your internal training organizer.

Laptops:

Students are required to bring their own laptops. Remember to scroll to the System Requirements section on this page below to check any additional system requirements.

Live instructor trainings: For customers attending live instructor-led training (virtual or in-person), ADLS will provide one training instance per attendee for the class duration only. Your instructor will provide the instance details and access on the first day of class.

On-demand trainings: select on-demand courses have requestable environments. Click here to see the specific list of courses.

System requirements for live instructor training

In preparation for class, it’s important to check these system setup requirements before attending a virtual or in-person live instructor course. Please read the general checklist, and select your product to find any additional requirements for your specific course.

General checklist for all virtual attendees:

During the week prior to training: the instructor's virtual meeting room link info will be sent to all learners.

On the day of training

Launch your instructor's virtual link 5 minutes before class starts.
Upon clicking on the link to launch:
- On the Guest screen, enter your first & last name.
- Enter room.
- Wait to be accepted into the room by your instructor.
The class will be delivered via Connect with VOIP audio. You can use your computer’s internal speakers or headphones. Microphone access is allowed, but not required.

Recommended web browsers are Chrome or Firefox
Able to access login screen* only, for Adobe Experience Cloud**
Have access to a text editor
Have a program to extract archive (.zip) files
Have a program to read PDFs such as Adobe Reader

* Do not log in. Please simply test that you can access the link in your browser without your company networks blocking. You may see "your Adobe ID is not linked to your Adobe Experience Cloud solution accounts" message, which is expected. The links are not intended for learners to access anything in advance until arriving to class. On the first day of class, your instructor will provide the credentials to log in.

** not needed for Marketo or Commerce trainings

Additional system requirements for each product:

Students will access the Adobe Digital Learning Services’ Adobe Experience Manager company account for the duration of the class to complete course labs.

Adobe Experience Manager (Technical courses only)

Technical courses use a virtual machine software called Readytech. Before class, make sure you:

Complete Performance Precheck
Complete Accessibility Precheck and verify access to the ReadyTech login screen only (Do not log in).
Watch these enablement videos:
1. Accessing ReadyTech
2. ReadyTech for Adobe Experience Manager

Technical courses use a virtual machine software called Readytech. Before class, make sure you:

Complete Performance Precheck
Complete Accessibility Precheck and verify access to the ReadyTech login screen only (Do not log in).
Watch these enablement videos:
1. Accessing ReadyTech
2. ReadyTech for Adobe Experience Manager

Students will access the Adobe Digital Learning Services’ Adobe Experience Manager company account for the duration of the class to complete course labs.

Adobe Experience Manager (Technical courses only)

Technical courses use a virtual machine software called Readytech. Before class, make sure you:

Complete Performance Precheck
Complete Accessibility Precheck and verify access to the ReadyTech login screen only (Do not log in).
Watch these enablement videos:
1. Accessing ReadyTech
2. ReadyTech for Adobe Experience Manager

Have access to a text editor such as Brackets
Have access to the Experience Cloud Debugger (Chrome Extension)
Students will access the Adobe Digital Learning Services’ Adobe Analytics company account for the duration of the class to complete course labs. No prior prep is needed for this area.

None. Students will access the Adobe Digital Learning Services’ Adobe Audience Manager company account for the duration of the class to complete course labs.

Your Instructor will email you the instructions on how to download the Campaign Classic console prior to your class.
Must use a Windows Operating System to install the Campaign Client (v7) prior to attending class.
Laptop Administrative rights may be required to install the Campaign Client (v7)
Mac users can install the Campaign Client (v7) in a Virtual Machine that has Windows Operating System.

Access Adobe Experience Manager Cloud Service Page
Students will access the Adobe Digital Learning Services’ Analytics, Target, Launch, Campaign, and Experience Manager company accounts for the duration of the class to complete course labs.

Supported web browsers include Google Chrome, Firefox, Microsoft Edge and Safari
Install Postman Platform for API Development. Download the Postman Desktop Agenda and choose your Operating System.
Students will access the Adobe Digital Learning Services’ Adobe Experience Platform company account for the duration of the class to complete course labs.
Your instructor will send out an email containing how to access Experience Platform and Application Services at least 24 hours before the training. Please go through the instructions and reply to confirm access.
AEP Technical courses only: Technical courses use a virtual machine software called Readytech. Before class, make sure you:
1. Complete Performance Precheck
2. Complete Accessibility Precheck and verify access to the ReadyTech login screen only (Do not log in).
3. Watch these enablement videos:
  1. Accessing ReadyTech
  2. ReadyTech for Adobe Experience Manager

None. Students will receive access to a Marketo University training environment (instance) for the duration of the course. Access to the training instance expires at the end of class.

Learners will need access to a text editor application and will need the Adobe Experience Platform Debugger extension for Chrome. The AEP Debugger examines your web pages and helps you find problems with how your Adobe Experience Cloud solutions are implemented. Instructions are available on Adobe Experience League: https://experienceleague.adobe.com/en/docs/experience-platform/debugger/home
Students will access the Adobe Digital Learning Services’ Adobe Target company account for the duration of the class to complete course labs. No prior prep is needed for this area.

Your instructor will email you the instructions on how to access your personal Workfront Test Environment prior to your class.

Web browser: Workfront officially supports the current browser version and one previous version (and any previous version that constitutes at least five percent of total Workfront traffic) for the following browsers:
- Chrome
- Firefox
- Safari
- Microsoft Edge (Not Microsoft Edge Legacy)
Browsers that Workfront does not support:
- Internet Explorer 11 is no longer supported as of the 21.2 release (May 2021).
- Internet Explorer versions 7, 8, 9, and 10: Microsoft discontinued all support (including severe security vulnerabilities) for IE 7 and IE 8 on January 12, 2016. In addition, IE 9 and IE 10 have also been discontinued in most circumstances. Microsoft’s rationale behind this decision was based on the substantial security concerns with the architecture of these browsers that could severely impact users.
Browsers on a mobile device: Workfront does not support any browsers on a mobile device. Instead, use the Workfront mobile apps, available for both iOS and Android. For more information, see Use the Adobe Workfront mobile app.

Recommendations for a successful training

Be on time, and schedule other meetings at other times. Let the instructor know if you must drop for a meeting.
Wait for breaks for reading emails, etc.
Ask questions. Participation is more than welcome. Ideas can be shared!
Let the instructor know if you need help with an exercise.
Put your microphone on mute when not speaking.
Engage in any quizzes, questions, and discussions.

You're prepared before training. What about during and after training?

During Training After Training

Before attending a live instructor training: Know Before You Go

What can I expect after I enroll in a live instructor-led training?

How are the virtual live trainings delivered, and what do I need to know in advance?

Where can I find the meeting room details to join my virtual instructor-led training?​

Sign in and find your enrolled course.

I'm attending an onsite or public classroom instructor-led course. What do I need?

Does ADLS provide demo or training instances for practice? How do I access my environments for class?

System requirements for live instructor training

How to attend your live virtual instructor-led training

On the day of training

Required software and access for all live instructor-led training

AEM Assets

AEM Forms

AEM Sites

Analytics

Audience Manager

Campaign

Commerce

Customer Journey Analytics

Experience Cloud Integrations

Experience Platform

Journey Optimizer

Marketo Engage

Real-Time CDP

Target

Workfront

Recommendations for a successful training

You're prepared before training. What about during and after training?

Choose your region