Contact us for further assistance. Make sure to include the class ID and reason for not attending the class.
I am having trouble joining a virtual class that is running now.
If you are accessing your instructor’s Connect room link and it stalls at “Preparing the room,” you can self-troubleshoot using these steps:
- Browser: Clear your browser cache and then relaunch your browser. If that is unsuccessful, open the link in Incognito mode.
- Outdated Adobe Connect App: ADLS trainings use Adobe Connect 11, which is the latest version. If you downloaded any previous versions, please uninstall those versions. The old versions used Flash Player, which was discontinued as of 2020. The new version that Adobe Connect has released (which is necessary for your meeting room URL link) is browser-friendly, but it will crash if the old app is still installed.
- Launching through the updated Adobe Connect App (optional): The app is not required, as the meeting link is browser-friendly. However, if you’ve uninstalled the previous Adobe Connect app and would like to install Adobe Connect 11 to open the URL link through the app, use these download instructions.
- Contact us for further assistance. Make sure to include the Class ID.
I'm in class.
The live instructor-led training is interactive, so please feel free to let the instructor know during class if you have questions or need more clarification during a topic as it is being covered.
To get the most value out of your learning experience and keep up with the content, please plan on attending the training in full, without interruption. After the start of a class, no refunds will be issued for conflicting time commitments.
No, Adobe prohibits any recording of the live instructor-led trainings.
No, Adobe Digital Learning Services courses are training only and do not come with a test for accreditation at the end of a class. However, you will get a “certificate of completion” for attending and completing the course.