Ensure that you’ve logged into your On-Demand Learning Subscription with your Adobe ID to access the videos. If you’ve tried clearing your browser cache with no success, please contact us with a screenshot, on-demand course title, and description of your issue.
Running into a technical issue while accessing training.
Contact us with any technical questions/concerns as soon as possible during or before a live training for quickest assistance.
If you are accessing your instructor’s Connect room link and it stalls at “Preparing the room,” you can self-troubleshoot using these steps:
- Browser: Clear your browser cache and then relaunch your browser. If that is unsuccessful, open the link in Incognito mode.
- Outdated Adobe Connect App: ADLS trainings use Adobe Connect 11, which is the latest version. If you downloaded any previous versions, please uninstall those versions. The old versions used Flash Player, which was discontinued as of 2020. The new version that Adobe Connect has released (which is necessary for your meeting room URL link) is browser-friendly, but it will crash if the old app is still installed.
- Launching through the updated Adobe Connect App (optional): The app is not required, as the meeting link is browser-friendly. However, if you’ve uninstalled the previous Adobe Connect app and would like to install Adobe Connect 11 to open the URL link through the app, use these download instructions.