Overview: Types of Training
A: Adobe Digital Learning Services (ADLS) provides learners with a wide variety of courses on how to be successful with Adobe Experience Cloud (DX) Solutions. Public training is open to any learner, and individual seats can be purchased via the ADLS website. We offer live virtual instructor-led training in time zones that span the globe. Please visit the course catalog to see course titles offered, detailed course descriptions, and course schedules.
Q: What is ILT and VILT?
A: Instructor-led training (ILT) are live training sessions taught in-person in physical classrooms and virtual instructor-led training (VILT) courses are live sessions taught online in a virtual classroom setting.
A: Anyone can take Adobe DX training courses. All public training courses can be purchased from our website using a credit card. Adobe customers can purchase via a credit card, subscription, or purchase order (pre-paid Bank of Funds). See Purchasing section for more details.
A: ADLS courses are built working directly with Adobe’s product developers. When you train with Adobe, your course is led by one of our expert instructors providing a highly interactive learning experience with hands-on product exercises. Each course provides course slides, activity guides, and a course completion certificate.
A: Based on your job role or which Adobe solutions you own, we have recommended Learning Paths to get you started on your learning journey, or you can contact us to design a learning path that's just right for you or your team.
A: Course schedules for every ADLS course are available on our website. You can enroll in a course by following the steps below.
A: Enrolled learners in ADLS instructor-led classes can cancel class registrations through the Order History page by clicking on the “Drop” button associated with the class. Cancellations must be completed at least 7 days in advance before the scheduled class starts. Cancellations beyond the 7 day window may be considered by contacting us with your order details (class ID, course title, course dates, full name, and email address you enrolled under) and reason for cancellation.
Visit the Adobe Digital Learning Services Terms & Conditions page for more information on class rescheduling, cancellation, and No-Show policies.
A: To reschedule to a different course or class date, cancel your class registration through the Order History page by clicking on the “Drop” button associated with the class. Then you can return to the learning website to enroll in another course/class date of your choice. Cancellations and reschedules must be completed at least 7 days in advance before the scheduled class starts.
Alternatively, you can contact us with your original order details (class ID, course title, course dates, full name and email address you enrolled under, and new course or course dates you’d like to be rescheduled into). Reschedules must be requested at least 7 days in advance before the scheduled class starts.
Visit the Adobe Digital Learning Services Terms & Conditions page for more information on class rescheduling, cancellation, and No-Show policies.
A: Every ADLS course provides access to a training environment for hands-on practice for the duration of the course. On the first day of class, a course manual and activity guide will be shared. If attending a virtual training course, check out the System Requirements to ensure you’re ready to attend training before the course starts.
A: For courses delivered in the Americas, EMEA, and APAC, the course materials are available in English. For Japan, training course materials are available in Japanese.
A: Please fill out this form to contact us, and our Sales team will reach out to you to understand your requirements and tailor a course for your specific needs.
A: Experience League is available to anyone to access free Adobe training, product documentation, and community forums. You can access Experience League at https://experienceleague.adobe.com/.
A: Experience League provides short video tutorials on a wide range of subjects designed to help experienced users get just-in-time training right when they need it, and get help from other community members. ADLS provides comprehensive, accelerated hands-on learning using live Adobe training instances led by instructors who are experts in Adobe products and use cases.
A: Experience League videos will not be tracked in your ADLS learning account, whereas enrollment and completion history in our ADLS courses are fully tracked in your Learning account.
A: Private training is exclusively for your organization. Training can be delivered onsite (at your company site), or virtually for your organization. Dates, times, and agenda can be tailored to your organization’s needs.
Request private training by contacting us, and our Sales team will reach out to you to understand your requirements and tailor a course for your specific needs.
For private event pricing, please view our rate card.
A: A private training can be attended by a customer’s agency or service provider as long as the class maximum is not exceeded.
A: Please fill out this form to contact us, and our Sales team will reach out to you on next steps. Private trainings can only be purchased via a purchase order that will create a pre-paid Bank of Funds. See Purchasing section for more details.
A: On-demand trainings are recorded instructor-led courses with practice exercises that you can use in your organization’s instance. On-demand training allows you to learn at your own pace with self-paced videos & modules.
A: On-demand training allows flexibility if you can’t clear your schedule for ILT/VILTs. On-demand training gives learners the ability to train on a schedule that is convenient for you and taken at your own pace.
Instructor-led training gives learners access to a training environment for hands-on exercises. As it’s interactive, learners can ask questions live as you go through the exercises together with the instructor.
The curriculum and content in both training methods are the same.
A: On-demand training is available through a learning subscription and cannot be purchased as an individual course. On-demand training is available as part of an All Access Learning Subscription or an On-Demand Learning Subscription. Please visit the Subscription page to learn more.
Currently, our ADLS Operations team will need to activate your Internal profile access prior to you enrolling in Adobe Experience Cloud course(s).
To request profile activation:
Within 24-48 hours of completing step 1, you will receive an automated email confirming your profile is ready, along with steps on how enroll in courses. Please wait for this email before proceeding to Step 2.
HOW TO ENROLL IN VIRTUAL INSTRUCTOR-LED TRAININGS
Before committing to an instructor-led training, please ensure you're able to clear your schedule for the full days of attendance.
Before attending training: log into your Learning Dashboard (Saba LMS) to retrieve your instructor’s Connect link. An automated reminder will also be sent during the week prior to training with the instructor’s Connect link.
HOW TO ENROLL IN ON-DEMAND TRAININGS
If you have any further questions, please contact us.
A: Adobe Digital Learning Services does not offer training courses in Creative Cloud products. If you are interested in pursuing Creative Cloud training classes, please visit https://learning.adobe.com/partner-finder.html, filter by product/learning method, and contact and coordinate directly with the training center that best fits your training needs.
Learning Subscriptions
A: ADLS offers two types of learning subscriptions.
All Access Learning Subscription (AALS) comes with 12-month access to trainings across Adobe Digital Experience Cloud Solutions for a named user. With this type of learning subscription, the learner will have access to instructor-led courses (ILT), virtual instructor-led courses (VILT), and on-demand learning. You have the flexibility to choose courses that map to your learning path and desired role. The learning subscription provides built-in savings compared to individual course purchases.
On-Demand Learning Subscription (ODLS) comes with 12-month access to trainings across Adobe Digital Experience Cloud Solutions for a named user. With this type of learning subscription, you will have access to all of ADLS’ recorded ILT courses. On-demand learning allows you to consume at your own pace, and apply your knowledge with practice exercises. You have the flexibility to choose courses that map to your learning path and desired role.
For more details on the full benefits of learning subscriptions, visit the Subscription page.
A: For an All Access Learning subscription (AALS), the subscription can be purchased on an individual user basis or purchased for an unlimited number of users on a company basis called an “Enterprise” subscription.
For an On-Demand Learning subscription (ODLS), the subscription can be purchased on an individual basis or purchased for an unlimited number of users on a company basis called an “Enterprise” subscription.
For more information on all learning subscriptions, visit the Learning Subscriptions information page.
A: For an Enterprise subscription, contact us and an ADLS Sales representative will reach out to you.
For an Individual learning subscription, you have two options:
All Access Learning Subscription & On-Demand Learning Subscription credit card purchases are not eligible for refunds or exchanges.
A: In Japan, training course materials are localized in Japanese. For all other Asia-Pacific countries, they will be in English.
A: The organization’s point of contact will be onboarded by one of our Adobe Solution Learning Architects. When users are assigned, each will receive a welcome email from Adobe Digital Learning Services, which contains the official access instructions.
A: You will receive an official welcome email from Adobe Digital Learning Services with instructions on how to activate your access. To ensure you’re receiving important training details & updates from ADLS, please add adlsnore@adobe.com (no-reply account) and adls@adobe.com to your address book, contacts, or safe sender list.
A: Learning subscriptions are contracted on a named user basis and cannot be shared. Every subscription is assigned to a unique user with first & last name and unique email address. If you have multiple users, each user will need to purchase an Individual subscription (or consider the Enterprise subscription for your company if you have a large pool of users).
A: There is no limit on the number of users but all users must be employed with the company.
A: No, the subscription cannot be shared. Instructors will validate the user’s identity and attendance in class. Transfer requests will be evaluated on a case-by-case basis and are at the discretion of ADLS.
A: Access is valid for 12 months from the purchase date only.
A: Access to a training environment is provided for live instructor-led trainings only for the duration of class. In a live instructor-led class, you will be provisioned access for hands-on practice. Adobe Digital Learning Services does not provide access to training environments in any of the on-demand training courses; instead, instructions are provided to set up an environment in your company’s instance.
A: With the migration of Marketo University into Adobe Digital Learning Services, the Marketo Learning Passport will be referenced as the All Access Learning Subscription (AALS). The assigned AALS user will still have access to all of the live instructor-led courses and on-demand self-paced Marketo University training content, in addition to the entire catalog of Adobe Digital Experience courses.
A: With the migration of Marketo University into Adobe Digital Learning Services, the e-Learning Passport will be referenced as the On-Demand Learning Subscription (ODLS). The assigned ODLS user will still have access to all of the Marketo University on-demand self-paced training content, in addition to the entire catalog of on-demand self-paced Adobe Digital Experience courses.
A: Please ensure you created your Adobe ID using the email address that your access was assigned to, and ensure that you are signed into that account. If you’re still facing a payment screen, please contact us.
A: Please ensure you created your Adobe ID using the email address that your access was assigned to.
All subscription users can also reference the “Managing Your Enrollment / Learning Dashboard Support” FAQ section for more comprehensive steps.
If you are an All Access Learning Subscriber, watch this video for a step-by-step guide to set up your Adobe ID.
A: Navigate to the current on-demand course catalog. On the left side, filter the options to your training needs and click on a course title to proceed with enrollment. If you are signed into your Subscription account, the on-demand course will be added to your Order History. You can locate the enrolled course in your Order History or Learner Dashboard and click on the title to launch the video.
All subscription users can also reference the “Managing Your Enrollment / Learning Dashboard Support” FAQ section for more comprehensive steps, or your welcome email for a visual guide.
A: Ensure that you’ve logged into your On-Demand Learning Subscription with your Adobe ID to access the videos. If you’ve tried clearing your browser cache with no success, please contact us with a screenshot, on-demand course title, and description of your issue.
A: Sign in with your Adobe ID via My Learning Dashboard. This will take you to the home page of your account. If you’ve enrolled in upcoming courses, you’ll see them reflected under My Learning, and any courses you’ve already taken will be under Completed Learning.
All subscription users can also reference the “Managing Your Enrollment / Learning Dashboard Support” FAQ section for more comprehensive steps.
If you are an All Access Learning Subscriber, watch this video for a step-by-step guide on how to access your Learning Dashboard.
A: You will receive an automated confirmation email with specific course details. For virtual training courses, a week prior to training, the instructor's virtual meeting room link info will be sent to all learners. Check out the "Know Before You Go" guide for a more comprehensive view on the customer journey. (This guide is also inside confirmation emails).
Please reference “The Training Experience / Technical Support” section for a more comprehensive FAQ.
Purchasing / Payment Support
A: An individual can choose to purchase a public training seat directly through our website. Select your public course and purchase on the Course Details page.
A: You can register for public training seats with a bank of funds, which is paid via a purchase order. “Bank of Funds” is a non-refundable credit that can be used for any training and is valid for one year from the date of purchase.
If you would like to start a purchase order for a Bank of Funds and be invoiced for training, please contact us to request this. and our Sales team will reach out to you. After your order is complete, contact us again to enroll in a course. Please provide the course name, date of course, first name, last name, and email address. Our Customer Service team will complete your enrollment and you will receive a course confirmation confirming your enrollment.
A: A bank of funds is a prepaid credit that can be used for the purchase of any ADLS training offering and expires one year from the date of purchase. A bank of funds can be purchased via a purchase order only.
A: If your company already has an open and existing bank of funds and would like to use those funds on a training seat in a course, contact us. Please provide the course name, date of course, first name, last name, and email address. Our Customer Service team will complete your enrollment and you will receive a course confirmation confirming your enrollment.
A: Private training must be purchased using a bank of funds, paid via a purchase order. Fill out this form to contact us, and our Sales team will reach out to you on next steps.
A: An individual can choose to purchase an All Access Learning Subscription or an On-Demand Learning Subscription directly through our website. Visit the Subscription page and select BUY NOW.
After successful purchase, please allow up to 48 hours for the access to be provisioned. You will receive a welcome email once your access is ready to use.
A: If you would like to start a purchase order and be invoiced for a learning subscription, please fill out this form to contact us, and our Sales team will reach out to you. After the order is complete, our Customer Service team will reach out to set up user access.
A: We recommend starting a purchase order to be invoiced for the group of learning subscriptions. Please fill out a Purchase Subscription form, and our Sales team will reach out to you. After the order is complete, our Customer Service team will reach out to set up user access.
A: If your company already has an open and existing bank of funds and would like to use it to purchase learning subscriptions, please coordinate with your Adobe account manager or sales manager, or contact us.
A: An Enterprise Learning Subscription can only be purchased via a purchase order or a bank of funds. Please fill out this form to contact us, and our Sales team will reach out to you on the next steps.
A: Credit card payments are accepted in North America, select European countries, and select Asia Pacific regions. If you are not presented with an option to purchase using a credit card, you’ll need to contact our Sales team to obtain a purchase order before registering for a course. Fill out this form and an ADLS Sales representative will reach out to you.
A: There are several possible causes and checkpoints for an unsuccessful order:
After verifying the details above, please place your order again. If you are still unsuccessful, please contact us for additional support.
A: Follow the steps below to use a coupon code on our website.
A: Contact us with a screenshot of the message, class details, and your code, and our Customer Service team will investigate further.
Managing Your Enrollment / Learning Account Support
For a step-by-step guide for creating an Adobe ID, watch this video.
A. Yes. If you are a new learner, you will need to create an Adobe ID to access our learning management system, as it’s a separate portal from other Adobe products. For learning subscription users: Use your company-assigned email address when creating your Adobe ID.
A. Contact us and provide a brief description, what link you used to get there, and a screenshot of the issue.
A. Email changes can be done through the account settings in your Learning account. You can change the email address where you want notifications to be sent to, but your previous email will still be used as your Adobe ID username login. If you’d like to change your username login, you will need to create a new Adobe ID. To move your training history over to your new Adobe ID account, please contact us.
A. Yes. Contact us to request a merge of your accounts and consolidation of past and future training into one transcript.
A. You will receive an automated confirmation email with specific course details. For virtual training courses, a week prior to training, the instructor's virtual meeting room link info will be sent to all learners. Check out the "Know Before You Go" guide for a more comprehensive view on the customer journey. (This guide is also inside confirmation emails).
To ensure you are receiving important training details & communications from Adobe Digital Learning Services, we advise adding adlsnore@adobe.com (our no-reply account) and adls@adobe.com to address book, contacts, or safe sender list.
A. You can find your instructor's virtual meeting room link info displayed inside your Learning Dashboard. Check out our visual guide on how to navigate your Dashboard.
Two email reminders with your instructor’s meeting link details will automatically be sent during the week before training. Please check your inbox (including junk folder).
A: Enrolled learners in ADLS instructor-led classes can cancel class registrations through the Order History page by clicking on the “Drop” button associated with the class. Cancellations must be completed at least 7 days in advance before the scheduled class starts. Cancellations beyond the 7 day window may be considered by contacting us with your order details (class ID, course title, course dates, full name, and email address you enrolled under) and reason for cancellation.
Visit the Adobe Digital Learning Services Terms & Conditions page for more information on class rescheduling, cancellation, and No-Show policies.
A: To reschedule to a different course or class date, cancel your class registration through the Order History page by clicking on the “Drop” button associated with the class. Then you can return to the learning website to enroll in another course/class date of your choice. Cancellations and reschedules must be completed at least 7 days in advance before the scheduled class starts.
Alternatively, you can contact us with your original order details (class ID, course title, course dates, full name and email address you enrolled under, and new course or course dates you’d like to be rescheduled into). Reschedules must be requested at least 7 days in advance before the scheduled class starts.
Visit the Adobe Digital Learning Services Terms & Conditions page for more information on class rescheduling, cancellation, and No-Show policies.
A: If the learner who purchased training with a contract or credit card is no longer able to attend, the learner may request to swap their seat with another learner. To do so, please contact us in advance to request the seat swap. Exceptions to this policy are students attending with an All Access Learning Subscription (AALS); no sharing or swapping subscriptions is permitted.
A: Class completion status will reflect in your account after your class has been delivered, instructor marks attendance, and all backend operational activities have been completed. Please allow a few days after the class end date for the update to reflect in your account.
The Training Experience / Technical Support
A: You will receive an automated confirmation email with specific course details. For virtual training courses, a week prior to training, the instructor's virtual meeting room link info will be sent to all learners. Check out the "Know Before You Go" guide for a more comprehensive view on the customer journey. (This guide is also inside confirmation emails).
To ensure you are receiving important training details & communications from Adobe Digital Learning Services, we advise adding adlsnore@adobe.com (our no-reply account) and adls@adobe.com to address book, contacts, or safe sender list.
A: Our virtual instructor-led live trainings are conducted via Adobe Connect virtual meeting rooms, which are browser-based. Please ensure you have a strong Internet connection.
During the week prior to training, the instructor's virtual meeting room link info will be sent to all learners. On the day of training, launch and attend class with your instructors’ virtual class link.
Know Before You Go:
To familiarize yourself with Adobe Connect, refer to this guide prior to class:
Ensure you meet any additional system requirements for your class:
A: You can find your instructor's virtual meeting room link info displayed inside your Learning Dashboard. Check out our visual guide on how to navigate your Dashboard.
A week prior to training, the instructor's virtual meeting room link info will be sent to all learners.
To ensure you are receiving important training details & communications from Adobe Digital Learning Services, we advise adding adlsnore@adobe.com (our no-reply account) and adls@adobe.com to address book, contacts, or safe sender list.
A: For customers attending live instructor-led training (virtual or in-person), ADLS will provide one training instance per attendee for the class duration only. Your instructor will provide the instance details and access on the first day of class.
A: After you’ve added the on-demand course to your account, it can be found in your Order History and Learning Dashboard. Click the title and the video will launch.
All subscription users can also reference the “Managing Your Enrollment / Learning Dashboard Support” section for a more comprehensive FAQ, or your welcome email for a visual guide.
A: Contact us with any technical questions/concerns as soon as possible during or before a live training for quickest assistance.
If you are accessing your instructor’s Connect room link and it stalls at “Preparing the room,” you can self-troubleshoot using these steps:
A: The live instructor-led training is interactive, so please feel free to let the instructor know during class if you have questions or need more clarification during a topic as it is being covered.
A: To get the most value out of your learning experience and keep up with the content, please plan on attending the training in full, without interruption. After the start of a class, no refunds will be issued for conflicting time commitments.
A: No, Adobe prohibits any recording of the live instructor-led trainings. However, if you have an All Access Learning Subscription or On-Demand Learning Subscription, you can access the on-demand course library.
A: No, Adobe Digital Learning Services courses are training only and do not come with a test for accreditation at the end of a class. However, you will get a “certificate of completion” for attending and completing the course.
A: Ensure that you’ve logged into your On-Demand Learning Subscription with your Adobe ID to access the videos. If you’ve tried clearing your browser cache with no success, please contact us with a screenshot, on-demand course title, and description of your issue.
General Questions
A: The cost is $225 per exam attempt.
A: No. ADLS Adobe Qualified Credentialing Exam Vouchers are not included in a paid learning subscription, and need to be purchased separately.
A: No, you will take your ADLS Adobe Qualified Credential Exam online and at a time of your choosing.
A: There are two ways you can purchase an exam: 1) you can purchase an exam using a credit card, or 2) you can purchase exam vouchers in bulk via an Adobe purchase order.
A: Yes. All ADLS Adobe Qualified Credential Exams cost $225 USD. Other Adobe certification exams may be priced differently.
A: Yes. The ADLS Adobe Qualified Credential is valid for two years from the issue date.
A: Yes. Training offered by Adobe can be part of a candidate’s preparation along with a minimum of 6 months hands-on experience with the product. View our program page for recommended learning paths and exam study guides.
A: The passing score is specific to each exam and is available in exam study guides on our program page.
If you need to retake the exam:
2nd take: you may purchase the exam 5 days after failing.
3rd take: you may purchase the exam 10 days after failing.
4th take: you may purchase the exam 15 days after failing.
5th take: you may purchase the exam 30 days after failing.
A: No. For exam security, results are not shared at individual question level. Instead, you will receive a score report by exam objective showing the percentage score for each objective.
A: No. The ADLS Adobe qualified exams are non-proctored. However, Adobe takes exam security seriously and monitors test-taking regularly.
A: All ADLS Adobe Qualified Credential Exams are timed. You have 90 minutes from the time you start an exam to complete it.
A: Adobe recommends that candidates have a minimum of six months hands-on experience with our products before taking an exam. For more information, view the exam study guides on our program page.
A: All ADLS Adobe Qualified Credential Exams contain a mixture of multiple choice and multiple selection questions.
A: If you need an accommodation, please contact us through our Contact Us page.
A: After logging into the exam portal, go through the checkout process as if you’re purchasing an exam. At the very end of the checkout process, there will be a field to enter and redeem your voucher code.
A: ADLS Adobe Qualified Credential Exam Vouchers are valid for six months from the date of purchase. Exact date of purchase can be found on your Adobe PO signed order.
A: No. An ADLS Adobe Qualified Credential Exam Voucher can only be used once. Any additional exam attempt would require the use of a new voucher or a credit card payment.
A: Yes. You will have 90 minutes to complete the exam from the time you start, and you must complete the exam in one sitting. Any attempt to pause the exam and resume at a later date will result in an immediate scoring of the exam and the exam will be considered taken.
A: No. ADLS Adobe Qualified Credential Exams only require a web browser and a stable internet connection.
A: No. Exam results are shared only with the person who took the exam, immediately after completing the exam. Adobe does not provide exam results or status to anyone other than the credential holder. If desired, you can share your credential via your digital badge.
A: You will receive your score immediately after completing the exam on screen and via email within 10 minutes.
A: If you fail the exam, you will need to adhere to the retake policy and repurchase the exam. Please refer to the retake policy for details.
A: No. You must pay for each exam attempt separately.
A: You will receive an email with your score report, followed by a separate email with instructions on how to activate your digital badge.
A: At this time, the exams are available only in English. Exams will be available in Japanese at a future date.
A: Adobe offers a variety of credentials and certifications for different audiences and job roles. The ADLS Adobe Qualified credentials are for business users and marketing end users who work in Adobe solutions daily. Other credentials/certifications available for technical audiences that include implementers, architects, and developers, can be found on this page.
A: You must purchase a minimum of ten (10) ADLS Adobe Qualified exam vouchers via an Adobe Sales Order, in order to take advantage of your partner discount. Discounts are not available when purchasing individual exams via credit card on the website.
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