A: We are the leading provider of learning, enablement, and certification on Adobe products. Our team helps you master it all so you can deliver the ideal experience to every customer, every time.
A: Fast or self-paced. On site or online. Whatever your learning style or timeline for success, we’ve got a training approach that’s right for you. We offer a comprehensive list of digital media and digital marketing courses either through us or our authorized training partners.
A: Successful businesses work with Adobe’s world-class products and solutions every day. When you train with Adobe, you stay ahead of the pack with digital skills that will take you anywhere you want to go.
We offer more than just old-school training, including:
A: For classes offered by Adobe Digital Learning Services, simply find the class you’d like to take at a location near you and register on this site. (See all currently available courses.) For classes offered from Adobe Training Partners, use the Partner Finder to search for trainers in your area and register with them.
A: Just fill out our form to request private training for up to 12 individuals at your site. Price includes travel costs. Any unused portion of this Adobe Professional Services engagement will expire 12 months after the effective date and may not be carried over or used for any purpose. Price includes up to 12 students. Note that this service is not available in India.
A: Cancellations and requests to reschedule public or private classroom, on-site classroom, virtual private or virtual public classroom training must be made at least seven (7) business days before the scheduled date of the course. You will receive a full credit that must be used before the expiration of the applicable term. No refund or credit will be granted if the request is made less than seven days in advance.
Adobe reserves the right to reschedule or cancel a training course due to low enrollment or if necessitated by an emergency or other unforeseen circumstances. In such cases, you will receive a credit for the full amount that must be used before the expiration of the applicable term. Adobe will not be liable for any nonrefundable travel arrangements. Contact us for assistance.
A: This offering creates a non-refundable bank of funds which will be decremented by the list price of each regional, online or on premise training course in which Customer enrolls, registers or attends. Customer may cancel an enrollment, without charge, if it provides Adobe with at least 7 business days advance written notice. If Customer fails to attend a training course in which it is enrolled, cancels such enrollment with less than 7 business days written notice, or fails to provide the minimum requirements (such as PCs, space, projectors) that may be reasonably requested by Adobe in order to provide an on premise training course, Customer’s bank of funds will still be decremented in the amount of the enrollment fee. In the event Adobe cancels a training course, Customer’s bank of funds will not be decremented. All unused funds as of the End Date shall expire and be forfeited.
A: We offer both virtual instructor-led courses and on demand training so you can learn where and when it’s convenient for you. For more details on the ADLS On-Demand Learning Subscription, click here.
Q: Where can I find the joining details for my virtual instructor-led training?
A: You can find your joining details in the “Virtual Class Connect Details” attachment inside your Learner Dashboard. Please follow these steps to access your learner dashboard and virtual connect details. You should have also received these details in the confirmation emails from email@example.com or firstname.lastname@example.org. Please check you inbox (including spam folder).
A: Students will receive a Class Completion Certificate in PDF format with course title, student’s name, date of completion, and signed by Adobe’s Senior Vice President of Adobe Customer Success.
A: If Private sessions are purchased by Partners and/or Customers, the training can be delivered to a mixed audience of the Customer and their Partner.
A: Comprehensive student courseware is distributed on the first day of the class with all confirmed students.
A: Students purchasing training against a contract or credit card may can be allow someone else to attend class if they’re no longer able to. Exceptions to this policy are students attending against their All Access Learning Subscription (AALS).
A: As of July 10, 2020, as part of the business acquisition integration, all fee based Magento courses will be sold via ADLS. Visit learning.adobe.com for details course descriptions. All free based training will be available at Adobe Experience League by August 17, 2020.
A: Vouchers and coupons will be supported in the new systems. If you experience any issues, contact us to obtain a replacement.
A: If you are not seeing all your completed learning contact us to resolve the issue.
A: We can deliver Private trainings both on customer premises and at Adobe office location.
USA & Canada: (800) 445-8787
Austria: +43 800 0706269
Belgium: +32 08 008 18 92
France: +33 0 805 54 24 73
Germany: +49 (080) 0724-4187
Italy: +39 800979433
Sweden: +46 020 1408113
United Kingdom: +44 0800 852891
Australia: +61 1800 895 293
China: +86 40 06015381
Hong Kong SAR of China: +852 030163801
New Zealand: +64 (09) 913 4325
Singapore: +65 1800 723 1369
India: +91 120 444 4716
A: Adobe currently offers regional courses in EMEA, Asia Pacific, Japan, the United States and Canada. Private training at your company is available worldwide, except in India.
Adobe Authorized Training Center partners are authorized by Adobe to provide courses at their company location. (Note: AATC partners focus mainly on Adobe Creative Cloud and Creative Suite product training.)
A: Credit card payments are accepted in North America, select European countries and select Asia Pacific regions. If you are not presented with an option to purchase via credit card, you’ll need to contact Sales to obtain a purchase order before registering for a course.
A: Contact your Adobe account manager or sales manager for help locating your contract number. You can also contact us for assistance.
A: Our trainers speak several languages. The language used depends on those in attendance; if there is one person in the class who does not speak a local language, we present the course in English.
A: Our course materials are available in English.
A: For all EMEA course registrations, a confirmation e-mail will be sent about a week before the course starts.
A: In Japan, training course materials are localized in Japanese. For all other Asia-Pacific countries, they will be in English.
A: Training course materials in JPAC are mainly localized.
A: A provisional pass is given when a candidate achieves a passing score after completing their Adobe exam. Before an official pass status is awarded, Adobe performs industry standard statistical analyses on all exams to ensure compliance.
A: A candidate with a “pass” status will receive their final score status within 78 hours after completing the exam. You will receive your score by email or by going to the Adobe Credential Manager.
Note: You must have an Adobe ID to access the Adobe Credential Manager.
A: If you fail on your first attempt to pass any Adobe exam, you must wait at least 24 hours before retaking the exam. If you fail to pass on their second or any subsequent attempt, you must wait at least 14 calendar days before retaking the exam. Each attempt will incur a separate exam fee.
A: A candidate with a passing score that has been revoked must wait 30 days before retaking the exam.
A: If you pass any Adobe credential, you are required to wait twelve calendar months before retaking the same examination, unless Adobe changes the test objectives for the examination. Adobe Certification Beta exams may be taken only one time by each candidate.
A: You should have extensive experience in all exam topics, which are listed in the guide for the exam you’re interested in. Review the recommended materials listed in the exam guide to see if you’re ready to take the certification exam.
A: Attending training courses gives you hands-on experience and in-depth expertise in Adobe products. However, training courses are not prerequisites for certification exams. For more topics covered in Adobe Credential - refer to the exam guide for information.
A: The prices range between $95 and $225 USD. Refer to the relevant exam guide for accurate pricing.
A: You can pay for a certification exam with a credit card. Exam vouchers are also available for bulk purchase.
A: We do not offer refunds for failed exams.
A: Because we need to ensure our experts are up to date on new solution features and capabilities, Adobe Certifications are valid for two years.
A: Adobe does not disclose exam answers. Adobe strives to maintain the highest standards to protect the integrity of the certifications you earn.
A: Adobe is focused on the integrity of the ACE certifications and ensuring the accreditations remain meaningful. If you have a grievance with a question, send a description of the question and your complaint to email@example.com.
A: All candidate who pass the exam will get a certification PDF, a score report, and a digital badge for use on social media.
A: Many of our exams are available in Japanese as well as English. During the registration process, you have the option of selecting which language you want to have the exam delivered.
A: A copy of the Adobe Certification and Candidate Agreement is available here.
A: Beginning on May 25, 2020, the Marketo certification program will be a part of the Adobe Certification program. To learn more about the transition, please visit the Marketo integration FAQ.
A: For an overview of the Adobe Credential Manager, go here.
A: For instructions on how to log in to the Adobe Credential Manager, go here.
A: You can track your certification status by going to the Adobe Credential Manager.
A: For instructions on how to publish your digital badges, go here.
A: This could happen when the email address associated with your Adobe ID does not match the email address you used to create your Adobe Credential profile. For instructions on how to update your profile, go here.
A: For instructions on how to register to take a testing center exam, go here.
A: Adobe determines the passing score for each exam through a well-established industry process. This process involves subject matter experts defining the minimum competence levels required to pass the exam and rating the difficulty level of all exam questions. Adobe uses this subject matter expert feedback and the data from their rating to determine the passing score for each exam. Beginning in January 2020, Adobe exams will display the percentage score achieved by candidates. The passing percentage and scaled scoring of each exam is listed in the exam guides under exam information.
A: A scaled score is a sequence of standardized numbers to which all possible raw scores for an exam are mapped. Adobe uses a scale (that is, a sequence of numbers) from 300 to 700 when reporting your exam score. The raw passing score for each Adobe exam is mapped to the scaled score of 550. Therefore, the passing scaled score for all Adobe exams is 550. All other possible raw scores, from zero to the total number of questions on an exam, are mapped to whole numbers between 300 and 700 on the scale.
A: Your test score is determined by taking the total number of questions answered correctly (called your raw score) and dividing that number by the total number of scored questions..
A: Every exam has a different passing score. View the exam guide to learn the passing score for the exam you want to take.
A: Prior to 2020, Adobe used the scaled score format; a sequence of gradated numbers to which all possible raw scores are mapped. Adobe used a scale of 300 to 700, and mapped an exam's passing score to the 550 mark. In 2020, Adobe started reporting the exam's actual percentage score and stopped using the scaled score format.
A: When you purchased a version of a Creative Suite product you were able to use that version indefinitely, so the certification remained valid indefinitely as well. When you certify on a perpetual product you continue to be an expert on that version, but as features are added and changed you will, over time, be using a different product. To ensure that all our ACEs have a level playing field, only those who are able to show they have the most current knowledge are able to represent themselves as ACEs of the most recent product/exams.
A: Currently there are no changes to our other exams/certifications in the ACE program.
A: The process of registering and taking exams and becoming certified does not change with the release of Creative Cloud.
A: No. Creative Cloud products are updated regularly, but not all changes will impact the skills that make someone an ACE. You will need to recertify after your ACE certificate expires to continue to represent yourself as a current Creative Cloud ACE.
A: Your ACE certification for Creative Cloud products will be valid for two years after the date you certify.
A: Yes. If you participate in our exam beta process, and receive a passing score for a live exam based on your answers to questions from a product beta, that passing score will apply toward your Creative Cloud certification. If you are interested in participating in upcoming betas, follow us on Facebook and Twitter for recruitment updates.
A: Your existing Creative Suite certifications will always be valid; however, they will be valid only for the product version on which you were certified.
A: The CS6 exams will continue to be available for as long as Adobe continues to sell and provide product support for CS6.
Computers used in Instructor-Led classes are (1) public computers, (2) the computers will be accessed by both Adobe’s IT team and other participants, (3) users are advised not to log in to personal accounts while using these devices, (4) Adobe cannot guarantee the privacy of users if they choose to log into personal accounts against the advice of Adobe, (5) users should log out of any accounts they may have logged into during the class, and (6) Adobe IT will check the computers prior to the next course to ensure the devices are cleared from prior use.